Book in a Fault Code Analysis so we can diagnose the issue with your hybrid car.  

In a nutshell, it's a series of rigorous battery deep discharging and charging cycles to balance the charge of battery cells. To know more, please visit this page. 

You don't have to. You can choose the installation option that's most convenient for you. Read about them here.

When you purchase a battery, we take your old battery with us. If you select DIY Installation, we are unable to do so;  therefore, we ask charge a refundable core deposit. It gets returned as soon as we receive your old battery. 

You can look up the closest installer near you HERE.