What Is The Core Deposit About?
When does the Core Fee Deposit apply?
If you new battery is installed by our in-house technicians, we will collect the old battery. This old battery becomes the property of DrHybrid. However, if you elect to have your new battery installed by your local technician or by yourself, we will charge the core deposit fee when we deliver the battery to you.
Why do we charge this fee?
Batteries from DrHybrid are priced on the basis that we gain ownership of the old battery pack that was replaced. What do we do with used batteries? We test the batteries and identify the cells that are able to be repaired. These cells are subjected to our repair and reconditioning process and are either used to replace damaged cells of other battery packs or combined together to form a refurbished battery pack.
How does this benefit you?
We are able to offer you better prices on batteries because we can use some cells of your old one after it is repaired.
When is this deposit charged?
If our team is not installing the battery in-house, the Refundable Core Deposit Fee of $500 is charged during purchase.
When is it refunded?
When we send you the battery pack, it will come with pre-paid return labels and instructions on how to pack and return the complete used battery, including any other components that were removed from your vehicle.
As soon as we receive the package and have ensured that it is complete, we will refund you the $500 Core Deposit Fee.
What happens if I do not return the core?
If you do not return the core by the date indicated during your purchase, the $500 deposit will not be refunded.