Refund and Return Policy
Here at DrHybrid we value you as a customer and strive for your complete satisfaction. Our 30-day refund policy allows you to return your unused product if you are not satisfied in any way.
Here’s how to return your product:
- Contact us by emailing email@example.com or calling us on 02 9123 9830. Please have your order number ready so we can begin your return authorisation.
- Products must be returned in their original packaging within 30 days of the original purchase date.
- If your product has been removed from its original packaging, it is non-refundable.
- While products that have failed under normal use are not eligible for return, they are covered under our Warranty policy.
- If your product appears to have been damaged during shipping, please contact us within 5 days of receiving the item to resolve the issue. In the case of a damaged or defective product we will send you a pre-paid return label and will ship you a replacement produce at no additional cost.
- In all other cases, you are responsible for covering the cost of return shipping.
- It is your responsibility to properly package the return item. Any damaged or missing parts will be deducted from the refund price.
- You will receive an email confirmation of your refund.
Thankyou for choosing DrHybrid for all your hybrid vehicle needs!